Contact Us
Whether you've spotted something out of date, want to ask about how we rate free spins offers, or simply want to tell us we got something wrong, this is the page for that. Canda Casino Sites is built for Canadian players comparing online casinos, and reader feedback is a big part of keeping our reviews accurate and useful.
What we can help with
We hear from readers about all sorts of things, but the most common questions fall into a few categories:
- Bonus and free spins queries — questions about wagering requirements, expiry dates or why a promotion looked different once you signed up
- Casino accuracy checks — flagging a bonus amount, game list or payment method on one of our reviewed brands that's changed since we last checked it
- Site feedback — anything you think we've missed, misjudged, or could explain more clearly
- General questions — how our ranking process works, what our editorial ratings mean, or how we handle affiliate partnerships
We're an independent review and comparison site — not a casino ourselves — so we can't process deposits, withdrawals, account verifications or bonus claims on a player's behalf. For anything account-related, the fastest route is always the support team of the casino itself, reached directly through the operator's own site or app.
Before you reach out about a specific offer
A lot of the questions we get about free spins and welcome bonuses are already answered in the terms attached to each offer. Before contacting us, it's worth checking:
- Whether the free spins are credited instantly or in batches over several days
- The wagering requirement attached to any winnings from the spins
- Which games the spins apply to — most operators restrict free spins to specific slot titles
- The expiry window, since unused spins or bonus funds are typically forfeited after a set number of days
These conditions vary by operator. Brands like Betninja, WinnerIsland and SlotsGem each structure their welcome offers differently, and the headline figure you see on our offer cards is only part of the picture — the full terms sit with the casino, not with us.
How our reviews and ratings work
Every casino on this site is researched against the same criteria: licensing standing, the breadth of games and software providers on offer, how transparent the bonus terms are, the range of payment methods available to Canadian players, and the general quality of the sign-up experience. Our editorial ratings reflect that research — they are not customer-review scores, and no casino can pay to move up the rankings. If you think a rating no longer reflects what a casino actually offers, that's exactly the kind of message worth sending us.
A note on affiliate relationships
Canda Casino Sites may earn a commission when readers click through to a casino from our site and sign up. This arrangement doesn't affect where a brand sits on our list or the rating it receives — it simply helps keep the site running. If you have questions about how this works, we're happy to explain in more detail.
Other places to find answers
Before writing in, you might find your answer already covered elsewhere on the site. Our Responsible Gambling page has guidance on safer play and where to find support if gambling stops feeling fun. Our Terms and Conditions page explains how this site operates and what our content does and doesn't cover. And if you'd like to know more about who's behind Canda Casino Sites and how we approach reviews, the About Us page has the full picture.
Getting a response
We read every message that comes in, though response times can vary depending on volume. If your question relates to a specific casino account, deposit or withdrawal, contacting that operator's own support team directly will almost always get you a faster answer than reaching out to us — we can advise on how a bonus generally works, but we don't have access to individual player accounts.